1. Which mode of access do we need to apply?
   
   Organisations with UEN
   
   Representatives of organizations with UEN will be able to log in to Vendors@Gov using their SingPass and organization UEN. Please select "My Company/Business payment matters" and click SingPass at our homepage.
   
   Individuals and freelancers
   
   Please select "My Personal Payment matters" to log in with your SingPass to submit your invoice as an individual.
   
   Organisations without UEN/ Individuals without SingPass
   
   If you are a vendor in the above 2 categories, please apply for an AGD password to log in. Please also complete the Direct Credit Authorisation (DCA) form with bank endorsement and return an orginal copy of the form to us together with your password application form.
   
   DCA form:
   http://www.agd.gov.sg /vendorpayment/doc/dcaform-changeofaccount.doc
   
   AGD password application form:
   http://www.agd.gov.sg/vendorpayment /doc/application.doc



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2. Does my organization have a UEN?
   
   From 1 January 2009, all entities that are registered in Singapore will have a Unique Entity Number (UEN) as their identification number. This number is used for all interactions with the government.
   
   If you are a business or local company registered with ACRA, your existing ACRA number will be retained as your UEN.
   
   Check your organisation's UEN here:
   http://www.uen.gov.sg/uen/index.do



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3. I tried logging in to Vendors@Gov with my SingPass, but I encountered the following error: "Error during Accessing Easy Error Code:EDX_00_01_02 Description:30005: Invalid ID(s). Please refer to Common Services for Non-PSi e-Services Technical Doc for details"
   
   There are a few possible reasons why you are encountering the problem:
   
   

   1.	Have you authorised yourself at IRAS's EASY portal to represent your organization in accessing AGD's Vendors@Gov?If you have yet to authorise yourself, please refer to our guide to assist you in the authorization ( "http://www.agd.gov.sg/vendorpayment/doc/Acra_User_Guide.doc")
   2.	If you have already been authorised, ensure that the agency you have authorised yourself for the e-services of in IRAS's EASY portal is AGD. In the picture below, the user was unable to log in as the agency she was authorised for was not AGD.
   3.	Ensure that you have selected ROB/ROC/UENO according to the entity type of your organisation

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4. I am a sole proprietor. Do I need to be authorized via the IRAS e-Services Authorization System (EASY) before I can log in to Vendors@Gov?
   
   Yes, Your SingPass will have to be authorized via EASY before you can log in to Vendors@Gov.



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5. I have successfully logged in to Vendors@Gov. However, upon logging in to Vendors@Gov, there is no e-invoice panel for me to click. What should I do?
   
   Please click on the "New Vendor" link and fill in the Interbank GIRO (IBG) application form that appears to register. Fill in your organisation's name as registered under ACRA and ensure that the bank details you have provided are that for a bank account registered under your vendor ID. Click on "Submit" once you have completed the IBG form.
   
   Please check back after 3 working days in your account under the section "Update Bank Details" to see if your vendor status has been updated to "approved".
   
   Please complete the direct credit authorisation form with bank endorsement and submit an original copy of the form to us if
   
   

   1.	Your banker is not DBS, POSB, UOB, OCBC, Far Eastern Bank or Citibank or
   2.	You are not an individual and your organization is not registered as a business or local company entity (check here: http://www.uen.gov.sg/uen/index.do )

   Direct credit authorisation form: "http://www.agd.gov.sg/vendorpayment/doc/dcaform-changeofaccount.doc"



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6. Can foreign employees from an ACRA-registered organization log in using their SingPass?
   
   Yes. The following groups are eligible to apply for SingPass:
   
   
   • Singapore citizen or permanent resident;
   • Employment or dependent pass holder;
   • S-Pass holder;
   • Entrepreneur Pass holder;
   • Selected work permit holder
   
   For more information on how to apply for SingPass, please refer to the following SingPass website http://www.singpass.gov.sg/sppubsvc/req1.html. You can authorize your foreign employees to log-in to Vendors@Gov with their individual SingPass via EASY. Please do not authorize work pass identification number via EASY, or you will encounter an error message: "invalid staff tax reference no".



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7. My company is a foreign company registered with ACRA but neither me nor any of my staff are eligible for SingPass, how should I log in?
   
   Please apply for an AGD password to log in to Vendors@Gov.



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8. Who should I contact if I am facing problems at the EASY portal?
   
   

   Phone	:	1800-356 8015
   Email	:	tpsmu@iras.gov.sg
   Fax	:	6351 4427

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9. What should I do if I want to reset or have forgotten my AGD password?
   
   Please apply for a reset of password by completing the AGD password Application Form found under this URL: "http://www.agd.gov.sg/vendorpayment/doc/application.doc"
   
   Submit the completed form to the Accountant-General's Department by post.
   
   Please note that this only applies to vendors who are unable to log in via the SingPass method.



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10. Can I authorize more than 1 staff to submit e-invoices?
    
    Yes, organisations using the SingPass log in may authorize more than one representative from your organisation to log in to vendors@gov and submit e-invoices. Representatives must be authorized via the EASY system at IRAS before they can use their SingPass to access Vendors@Gov. Please refer to our guide to assist you in the authorisation: ("http://www.agd.gov.sg/vendorpayment/doc/Acra_User_Guide.doc")
    
    For organisations using AGD password to log in, only one password will be given per vendor.

1. What do I do if I want to update my vendor details?
   
   Your vendor details may be updated at the following sections upon logging in to Vendors@Gov:
   
   Update particulars
   • Vendor address
   • Vendor contact information (fax, email, telephone)
   
   Update bank details
   • Registered vendor name
   • GST registration number
   • Bank account details
   
   After you have updated your vendor details online via Vendors@Gov, you do not need to notify your agency clients.



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2. I am a supplier of the Statutory Boards or schools, and I have previously submitted my organization details to them; why do I have to submit my details to the Accountant-General's Department again? (why is this so?)
   
   Although invoicing the Government has been centralised at Vendors@Gov online portal, payments remain decentralised at the individual Statutory Boards or schools. Meaning which, you will continue to receive payments directly from your client Statutory Board or school to your nominated bank account with them. If you had provided a different bank account to Accountant-General's Department via Vendors@Gov, monies will not be credited into this bank account.



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3. Do I have to submit the DCA form?
   
   Please complete the direct credit authorisation form with bank endorsement and submit an original copy of the form to us each time you update your bank details if
   
   Your banker is not DBS, POSB, UOB, OCBC, Far Eastern Bank or Citibank or
   You are not an individual and your organization is not registered as a business or local company entity ( check here: http://www.uen.gov.sg/uen/index.do )
   
   Direct credit authorisation form: "http://www.agd.gov.sg/vendorpayment/doc/dcaform-changeofaccount.doc"
   



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4. Why do I see multiple Vendor Records and Vendor Addresses?
   
   The multiple Vendor Records are the different IDs created for you to facilitate transactions with the various government agencies.
   
   For each of the Vendor Record, you can have several addresses for the different locations of your business.

1. Are any vendors excluded from e-invoice?
   
   A small group of vendors who may face practical constraints in doing e-invoicing will be given more time to transit and are excluded from the electronic requirement at this stage. The suppliers excluded at this stage are as follows:
   
   

   (i)	Small proprietorships that do not have quick access to Internet at the point of procurement of sales, for example, newspaper delivery agents, bus operators, canteen operators;
   (ii)	Vendors registered or located overseas.

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2. Are there any costs involved?
   
   No. The e-invoice system is provided free of charge by the Government.



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3. I have a large number of e-invoices to submit to the Government on a regular basis and I do not wish to perform manual data entry work. Is there another way for me to submit e-invoices?
   
   A batch interface mode of e-invoice submission is available for vendors with a large volume of invoices to the Government. You will have to make some technical enhancements to your financial system if you wish to adopt this batch interface mode of submission.
   
   To find out more about this interface, please send your request to AGD Helpdesk by clicking the "Contact Us" button on Vendors@Gov, and indicate your interests to us. Please note that AGD will access your eligibility for batch mode based on a case-by-case basis.



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4. I presently submit e-invoices to the Government via batch interface. Can I use Vendors@Gov to submit additional e-invoices as well?
   
   Yes. You may send e-invoices via both batch interface and Vendors@Gov as long as these are not duplicates.



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5. How do I submit an e-invoice/credit note?
   
   Please refer to the invoice creation and credit note creation sections in the e-invoice user guide at the following URL: "http://www.agd.gov.sg/vendorpayment/doc/E-Invoice Portal User Guide v3.0.pdf"



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6. How do I know which department to bill to?
   
   If you are not sure which department to bill to, please contact your liaison officer at your client agency to confirm. Please note that invoices sent to the wrong department will be rejected.



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7. Why can't I find MINDEF/DSTA/CAAS in the drop-down list when selecting the agency to bill?
   
   You will be unable to send your invoices to these agencies via Vendors@Gov.
   
   For MINDEF and DSTA suppliers: You will be required to submit invoices online via GeBIZ (http://www.gebiz.gov.sg).
   
   For CAAS suppliers: Please send your invoices to CAAS directly.



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8. What should I indicate under the "Attention To" field?
   
   Please indicate the liaison officer who can verify if goods and services have been duly delivered.



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9. Is it compulsory to submit a Purchase Order number for all invoices?
   
   No. Not all purchases are made with Purchase order. If no PO number is issued by your client, you need not select a PO number during e-invoice submission.



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10. How do I submit an e-invoice for partial payment of a purchase order if I have provided a portion of the goods?
    
    Please refer to the invoice creation section in the e-invoice user guide at the following URL: "http://www.agd.gov.sg/vendorpayment/doc/E-Invoice Portal User Guide v3.0.pdf"



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11. I am unable to enter the 'Total before GST' and 'Amount Due' under Invoice Amount Summary. Why is that so?
    
    These are non-editable fields that are automatically generated based on your inputs in the invoice line details section. They will be calculated based on the information entered in the Invoice Line Details section and will be re-calculated each time you click "Add Line".



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12. We would like to bill at 5% GST but the e-invoice indicates GST at 7%. What should we do?
    
    The GST rate indicated on the e-invoice submission page is a text display defaulted at 7%. You may ignore this display. Your clients will effect payment to you based on the entered GST amount in the Invoice Amount Summary.



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13. Our organization is not GST-registered but when I retrieved the purchase order issued by my client from Vendors@Gov, there is a GST amount shown in the e-invoice. What should we do?
    
    1. Select “No” for the GST reg status in the “Update Bank Details” panel.
    
    2. Select the PO ID from the dropdown list and upon selection of the PO, the PO line information will be auto-populated.
    
    3. Click on the PO line description line (which is a hyperlink) for which GST needs to be amended.
    
    
    4. Uncheck the GST box.
    
    
    5. Click on the update button.
    
    
    6. Once you have clicked the update button, the GST amount will be updated to Zero and the GST applicable field to “No”. You can repeat the above steps for the remaining lines, if applicable.
    
    
    
    
    

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14. I encountered the following error while submitting e-invoice: "Gross amount cannot be zero". I have already entered the amount in the invoice, what should I do?
    
    You will need to click on the "Add Line" button in the invoice line details to auto-populate invoice amount in the invoice summary portion.
    
    

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15. How soon will my client be able to receive e-invoices that I have submitted?
    
    E-invoices submitted before 8pm will usually reach your client agency on the following working day after your submission. If your invoices are submitted after 8pm, they will only reach your client agency two working days after your submission.



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16. How will I know if my client has received my submitted e-invoices?
    
    You will be able to check the status of all submitted e-invoices from Vendors@Gov invoice inquiry feature. Statuses such as 'Loaded Successfully' or 'Pending Purchasing Officer' will mean that your client agency has received your e-invoices and will take the necessary actions to effect payments to you.



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17. How do I inquire the status of the e-invoices which I have submitted?
    
    Please refer to the invoice inquiry section in the e-invoice user guide at the following URL: "http://www.agd.gov.sg/vendorpayment/doc/E-Invoice Portal User Guide v3.0.pdf"



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18. I have submitted an e-invoice but when I search for it via the invoice inquiry panel, there are no records found. Why is my e-invoice 'missing'?
    
    Below are some of the possible reasons for failing to retrieve your submitted e-invoices via the invoice inquiry panel:
    
    

    a.	Your invoice was submitted less than a day ago. Your submitted invoice will be reflected in the invoice inquiry panel the following working day after submission.
    b.	Your invoice was submitted more than two months ago. The invoice inquiry panel will only show the status of your invoices submitted in the last two months (based on invoice date).
    c.	You have already received payment for the submitted invoice. Invoice inquiry panel will only show the status of unpaid invoices that are still being processed. For inquiry of paid invoices, please use the payment enquiry feature which is available for selection on the left hand panel upon successful log-in to Vendors@Gov.*
    d.	Your invoice was rejected for more than seven days. Invoices that are rejected for more than seven days will be deleted from the inquiry system. If you are unsure whether your invoice has been rejected, you should contact your client liaison officer. You may resubmit an invoice with the same invoice number if the previous invoice was rejected.* *Please note that (c) and (d) are only applicable if your client is a ministry. If your client is a Statutory Board or School, you will receive notification directly from your client for remittance advices/payment details or if your invoice is rejected.




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19. Will I be alerted if my client rejects my e-invoice?
    
    Yes. You will be alerted via an email notification from AGD if your client is a government ministry. If your client is a Statutory Board or government school, you will be notified separately by the respective agency.



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20. I have submitted an e-invoice, but it has not been acted upon. Who should I contact?
    
    Please contact the liaison officer at your client agency on the status of the e-invoice. You should provide your organization name (and UEN if available), invoice number and invoice submission date so that they can do the necessary follow-up.



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21. After submitting e-invoices, do I still need to issue hardcopy invoices?
    
    No, you do not need to issue hardcopy invoices if the invoices have been submitted electronically.



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22. Can I attach supporting documents when submitting e-invoice? If not, how do I submit supporting documents?
    
    At present, supporting documents cannot be submitted via Vendors@Gov. If required or requested by your clients, you may submit supporting documents directly to your clients.



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23. Who should I contact if I have any other queries on the e-invoice system?
    
    You may send your queries to AGD helpdesk by clicking the "Contact Us" button on Vendors@Gov homepage.

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