ÿþ<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"> <html xmlns="http://www.w3.org/1999/xhtml"> <head> <meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1" /> <title>Untitled Document</title> <script type="text/javascript" src="js/expandCollapse.js"></script> <style type="text/css"> <!-- .style16 {font-family: "Century Gothic"; font-size: 12px; font-weight: bold; } .style17 {font-family: "Century Gothic"; font-size: 12px; } .style2 {font-size: 14px; font-family: "Century Gothic"; color: #0066FF; } .style4 {font-family: "Century Gothic"} .style7 { color: #999900; font-size: 10px; } --> </style> </head> <!-- Commented by RCM CS:GPS11CS0029-START --> <body> <table border="0" cellpadding="3" cellspacing="1" width="100%"> <tbody> <tr> <td style="width: 1198px"><p><img src="images/FAQ_bar.jpg" height="23" width="554" /></p></td> </tr> <tr> <td class="style2" style="width: 1198px">General Enquiries </td> </tr> <tr> <td style="width: 1198px"><p><strong class="style16">Q1. What is MBS@Gov ? </strong> <input name="button2" class="button" onclick="return toggleMe('para1')" value="+" type="button" /> <br /> </p> <div class="style17" id="para1" style="display: none;">MBS@Gov is a user-friendly billing system which allows private clinics to submit the medical bills of civil servants, pensioners and their dependants to the government. Private medical practitioners will receive consolidated payments for the government share of the medical bills.</div></td> </tr> <tr> <td style="width: 1198px"><span class="unnamed1"><span class="style17"><strong>Q2. Is the Chronic Disease Management Programme linked to MBS@Gov ?</strong> <input name="button" class="button" onclick="return toggleMe('para2')" value="+" type="button" /> </span></span><br /> <br /> <div id="para2" style="display: none;"><span class="style17">No, these are two separate schemes. MBS@Gov is only available to civil servants and their dependants.</span> </div></td> </tr> <tr> <td style="width: 1198px"><strong class="style16">Q3. Is there any audit check by the government ?</strong><span class="style16"> <input name="button222" class="button" onclick="return toggleMe('para4')" value="+" type="button" /> <br /> <br /> </span> <div id="para4" style="display: none;"><span class="style17">All government transactions are subject to audit done by the Auditor&rsquo;s General Office. The government might check on the relevant documents of the bills submitted if required. </span></div></td> </tr> <tr> <td class="style2" style="width: 1198px">Participation Enquiries </td> </tr> <tr> <td style="width: 1198px"><strong> <span class="style16">Q1.</span> <span class="unnamed1"><span class="style17">Are there any costs to use MBS@Gov ?</span></span></strong><span class="style16"> <input name="button3" class="button" onclick="return toggleMe('para5')" value="+" type="button" /> <br /> <br /> </span> <div class="unnamed1" id="para5" style="display: none;"><span class="style17">No, the system is provided free of charge. </span> </div></td> </tr> <tr> <td style="width: 1198px"><strong> <span class="style16">Q2. </span><span class="unnamed1"><span class="style17">What are the requirements to sign up for the scheme ?</span></span></strong><span class="style16"> <input name="button6" class="button" onclick="return toggleMe('para6')" value="+" type="button" /> <br /> <br /> </span> <div class="unnamed1" id="para6" style="display: none;"><span class="style17"> There are no special requirements. All you need is a personal computer/laptop with internet access.<br /> </span> </div></td> </tr> <tr> <td style="width: 1198px"><span class="style16"><strong>Q3. </strong></span><strong><span class="unnamed1"><span class="style17">Who can participate in the new billing arrangement via MBS@Gov ?</span></span></strong><span class="style16"> <input name="button7" class="button" onclick="return toggleMe('para7')" value="+" type="button" /> <br /> <br /> </span> <div class="style17" id="para7" style="display: none;">The new billing arrangement is open to all clinics. Interested clinics can send in their application forms to AGD. Click <a href="http://www.mbs.gov.sg/doc/Application Form (MBS) .doc" target="_self">here</a> for the application form. </div></td> </tr> <tr> <td class="style2" style="width: 1198px"> Eligibility Enquiries </td> </tr> <tr> <td style="width: 1198px;"><span class="style16"><span class="unnamed1"><span class="style17"><strong>Q1. </strong>Who is eligible to use MBS@Gov ?</span></span> <input name="button22" class="button" onclick="return toggleMe('para3')" value="+" type="button" /> <br /> <br /> </span> <div id="para3" style="display: none;"><span class="style17">Civil servants, their dependants and government pensioners can use MBS@Gov. Please note that Statutory Board officers are not covered under this arrangement currently. However, pensioners from Statutory Boards can use MBS@Gov. Private medical practitioners should ensure that the patient is eligible by verifying the entitlement via MBS@Gov at all times. <br /> <br /> *Examples of Statutory Boards are IRAS, ACRA, DSTA, EDB, MAS, PUB. </span></div></td> </tr> <tr> <td style="width: 1198px"><span class="style16"><span class="unnamed1"><span class="style17"> <strong>Q2. </strong>How do I identify a patient&rsquo;s eligibility ?</span></span> <input name="button9" class="button" onclick="return toggleMe('para9')" value="+" type="button" /> <br /> <br /> </span> <div id="para9" style="display: none;"><span class="style17">All that is required is to key in the patient&rsquo;s NRIC number in the system to check the eligibility of your patients. You are strongly encouraged to verify the eligibility of every patient. </span></div></td> </tr> <tr> <td style="width: 1198px"><span class="style16"><span class="unnamed1"><span class="style10"><span class="style17"><strong>Q3. </strong>How can I ascertain if the patient is a civil servant, pensioner or dependant ?</span></span></span> <input name="button10" class="button" onclick="return toggleMe('para10')" value="+" type="button" /> <br /> <br /> </span> <div id="para10" style="display: none;"><span class="style17">The patient should display his/her Public Service card or Civil Service card to identify himself as civil servant, pensioner or dependant for the clinic to verify the eligibility of the patient online. If he/she is not able to produce either of these two cards, the clinic can also rely on the NRIC or any other document that has a photo of the patient on it. Below are samples of the Public Service Card and Civil Service Card. <br /> <br /> <table > <tr> <td><i>Public Service Card</i></td> <td><i>Civil Service Card</i></td> </tr> <tr> <td><img width="240" height="140" src="images/csc.jpg" /></td> <td><img width="240" height="140" src="images/dependant_card.jpg" /></td> </tr> </table> </span></div></td> </tr> <tr> <td class="style2" style="width: 1198px">Payment Enquiries</td> </tr> <tr> <td style="width: 1198px"><span class="style16"><span class="style17"><strong>Q1. When are we required to submit the bill to MBS@Gov for reimbursement ?</strong></span> <input name="button16" class="button" onclick="return toggleMe('para42')" value="+" type="button" /> <br /> <br /> </span> <div id="para42" style="display: none;"><span class="style17">You should submit the bills at the point of the visit. Please note that you will not be able to submit bills which are more than one month from the date of visit.</span></div></td> </tr> <tr> <td style="width: 1198px"><span class="style16"><span class="style17"><strong>Q2. </strong>How often will the medical bills be reimbursed ? </span> <input name="button11" class="button" onclick="return toggleMe('para11')" value="+" type="button" /> <br /> <br /> </span> <div id="para11" style="display: none;"><span class="style17">The medical bills will be reimbursed weekly. Bills that are submitted by Tuesday will be paid on the Friday of the same week. Should a Public Holiday fall on a Thursday or Friday, the bills will be paid on the following working day. </span></div></td> </tr> <tr> <td style="width: 1198px"><span class="style16"><span class="unnamed1"><span class="style17"><strong>Q3. </strong>How do I know whether the bills have been reimbursed ?</span></span> <input name="button12" class="button" onclick="return toggleMe('para12')" value="+" type="button" /> <br /> <br /> </span> <div id="para12" style="display: none;"><span class="style17">You can check the <u>status of the bills</u> using the bill inquiry function of MBS@Gov. You can download the user guide at <a href="http://www.mbs.gov.sg" target="_self">www.mbs.gov.sg</a> under &quot;User Guide&quot; for a step-by-step guide on how to do so. </span></div></td> </tr> <tr> <td style="width: 1198px"><span class="style16"><span class="unnamed1"><span id="1"><strong>Q4. </strong>Will I receive any remittance advice to inform me about the payment ?</span></span> <input name="button13" class="button" onclick="return toggleMe('para13')" value="+" type="button" /> <br /> <br /> </span> <div id="para13" style="display: none;"><span class="style17">Yes, you will receive a remittance advice via email or hardcopy mail whenever a payment is made to your clinic. </span></div></td> </tr> <tr> <td style="width: 1198px"><span class="style16"><span class="unnamed1"><span id="1"><span class="style17"><strong>Q5. </strong><strong>How do I print and keep track of the bills submitted</strong> ?</span></span></span> <input name="button14" class="button" onclick="return toggleMe('para14')" value="+" type="button" /> <br /> <br /> </span> <div id="para14" style="display: none;"><span class="style17">You can <u>view</u> the bills submitted under the Medical Bills Inquiry and you can also <u>print</u> out the consolidated payment in a spreadsheet.</span></div></td> </tr> <tr> <td style="width: 1198px"><span class="style16"><span class="style17"><strong>Q6. </strong><strong>How can I change my clinic&rsquo;s bank account in MBS@Gov</strong> ?</span> <input name="button15" class="button" onclick="return toggleMe('para15')" value="+" type="button" /> <br /> <br /> </span> <div id="para15" style="display: none;"><span class="style17">Existing private medical practitioners can make use of the MBS@Gov application form to change their bank account particulars. You can send the completed form to Accountant-General&rsquo;s Department at 100 High Street #06-01, The Treasury, Singapore 179434. </span></div></td> </tr> <tr> <td style="width: 1198px"><span class="style16"><span class="style17"><strong>Q7. If I have more than one clinic, can the payments be made to different bank accounts ?</strong></span> <input name="button16" class="button" onclick="return toggleMe('para16')" value="+" type="button" /> <br /> <br /> </span> <div id="para16" style="display: none;"><span class="style17">Yes, payments will be credited to the bank account that is specified for each clinic. </span></div></td> </tr> <tr> <td class="style2" style="width: 1198px">Clinic Operations-Related Enquiries</td> </tr> <tr> <td style="width: 1198px"><span class="style16"><span class="style17"><strong>Q1. How can I allow my staff to access MBS@Gov ?</strong></span> <input name="button17" class="button" onclick="return toggleMe('para17')" value="+" type="button" /> <br /> <br /> </span> <div id="para17" style="display: none;"><span class="style17">First, you should ensure that your clinic staff has a SingPass. Application for SingPass can be done at the CPF website at <a href="http://mycpf.cpf.gov.sg/Members/home.htm" target="_self">www.cpf.gov.sg</a>. Once the clinic staff has a SingPass, you can then submit the completed Access Authorisation Form to us. We will inform you once access is given and your clinic staff can access the system through the SingPass option. You can download a copy of the Access Authorisation Form at our website <a href="http://www.mbs.gov.sg/" target="_self">www.mbs.gov.sg</a>. </span></div></td> </tr> <tr> <td style="width: 1198px"><span class="style16"><span class="style17"><strong>Q2. If I do not wish to log on to check the eligibility status of the patient immediately, can I submit the bills subsequently ?</strong></span> <input name="button18" class="button" onclick="return toggleMe('para18')" value="+" type="button" /> <br /> <br /> </span> <div id="para18" style="display: none;"><span class="style17">You are strongly encouraged to check for the eligibility of every civil servant, pensioner or dependant in MBS@Gov and not rely solely on their Public Service Card or Civil Service Card. However, if you do not wish to check the eligibility status of the patient at the point of consultation/payment, you can note down the patient&rsquo;s particulars and submit the bill later. <br /> <br /> You can also perform a batch submission. For details on how to do batch submission, please refer to the MBS@Gov user guide. Please note that the government will not reimburse you if the patient is not eligible for medical subsidies. </span></div></td> </tr> <tr> <td style="width: 1198px"><span class="style16"><span class="style17"><strong>Q3. What should be the amount that I key into the receipt amount field in MBS@Gov ?</strong></span> <input name="button19" class="button" onclick="return toggleMe('para19')" value="+" type="button" /> <br /> <br /> </span> <div id="para19" style="display: none;"><span class="style17">You should key in the entire amount of the receipt which you are billing the patient. MBS@Gov will prompt you on how much to collect from the patient and the government will co-pay the remaining amount. </span></div></td> </tr> <tr> <td style="width: 1198px"><span class="style16"><span class="style17"><strong>Q4. How do we indicate on the receipts that a bill has been submitted ?</strong></span> <input name="button20" class="button" onclick="return toggleMe('para20')" value="+" type="button" /> <br /> <br /> </span> <div id="para20" style="display: none;"><span class="style17">You have to stamp on the receipts issued to patients to indicate that the Government&rsquo;s share has been billed directly to the Government. </span></div></td> </tr> <tr> <td style="width: 1198px"><span class="style16"><span class="style17"><strong>Q5. What should I record as the receipt amount on the receipt ?</strong></span> <input name="button21" class="button" onclick="return toggleMe('para21')" value="+" type="button" /> <br /> <br /> </span> <div id="para21" style="display: none;"><span class="style17">You should record the full amount of the consultation and medical bill on your clinic receipt to the patient. </span></div></td> </tr> <tr> <td style="width: 1198px"><span class="style16"><span class="style17"><strong>Q6. Do I still need to issue the receipt to my patients if I have submitted their claims via MBS@Gov ?</strong></span> <input name="button21" class="button" onclick="return toggleMe('para41')" value="+" type="button" /> <br /> <br /> </span> <div id="para41" style="display: none;"><span class="style17">Yes, this will allow the patients to track their visit records and they can refer to the receipt should any dispute arises.</span></div></td> </tr> <tr> <td style="width: 1198px"><span class="style16"><span class="style17"><strong>Q7. If the patient loses his receipt and request for a duplicate receipt for his reference, what should I do ?</strong></span> <input name="button22" class="button" onclick="return toggleMe('para22')" value="+" type="button" /> <br /> <br /> </span> <div id="para22" style="display: none;"><span class="style17">If you issue a duplicate receipt, you should not submit this receipt subsequently in MBS@Gov if an earlier bill had been submitted through MBS@Gov for the government&rsquo;s share of the payment. </span></div></td> </tr> <tr> <td style="width: 1198px"><span class="style16"><span class="style17"><strong>Q8. How long can I refer to the receipts submitted in MBS@Gov ?</strong></span> <input name="button16" class="button" onclick="return toggleMe('para43')" value="+" type="button" /> <br /> <br /> </span> <div id="para43" style="display: none;"><span class="style17">We keep the information in MBS@Gov for up to two months. You should constantly print or save a copy for your reference if necessary.</span></div></td> </tr> <tr> <td style="width: 1198px"><span class="style16"><span class="style17"><strong>Q9. What if I key in a wrong NRIC number and another patient&rsquo;s record is retrieved ?</strong></span> <input name="button23" class="button" onclick="return toggleMe('para23')" value="+" type="button" /> <br /> <br /> </span> <div id="para23" style="display: none;"><span class="style17">You should ensure that all data entry is done correctly and check that the name of the patient in your clinic&rsquo;s records corresponds with the name in MBS@Gov. You should not be submitting bills for another patient. <br /> <br /> Should the bill be submitted wrongly, you can cancel the bill under the Medical Bills Inquiry. You can download the user guide at <a href="http://www.mbs.gov.sg" target="_self">www.mbs.gov.sg</a> under "User Guide" for a step-by-step guide on how to do so. </span></div></td> </tr> <tr> <td style="width: 1198px"><span class="style16"><span class="style17"><strong>Q10. If the patient is <u>not</u> a civil servant, pensioner or their dependant, do I have to submit the bill via MBS@Gov ?</strong></span> <input name="button24" class="button" onclick="return toggleMe('para24')" value="+" type="button" /> <br /> <br /> </span> <div id="para24" style="display: none;"><span class="style17">No, you do not submit the bill in MBS@Gov. </span></div></td> </tr> <tr> <td style="width: 1198px"><span class="style16"><span class="style17"><strong>Q11. How can I reconcile my receipt amount with the cash that I have collected not that civil servants and their dependants only pay their share upfront ?</strong></span> <input name="button25" class="button" onclick="return toggleMe('para25')" value="+" type="button" /> <br /> <br /> </span> <div id="para25" style="display: none;"><span class="style17">You can download a summary of the bills that have been submitted each day and it would indicate the government&rsquo;s co-payment to your clinic. You can then perform the reconciliation with your cash register. </span></div></td> </tr> <tr> <td class="style2" style="width: 1198px">Medical Benefits Enquiries</td> </tr> <tr> <td style="width: 1198px"><span class="style16"><span class="style17"><strong>Q1. What is the subsidy amount for the Civil servants, Pensioners and their Dependants ?</strong></span> <input name="button26" class="button" onclick="return toggleMe('para26')" value="+" type="button" /> <br /> <br /> </span> <div id="para26" style="display: none;"><span class="style17">The subsidy will be computed by the system, depending on the receipt amount and the medical scheme of the patient. </span></div></td> </tr> <!-- Start CS : GPS07CS0048 BY : Amir Date : 24th July 2007 Ammended : Updated the FAQ QN 31 content --> <tr> <td style="width: 1198px"><span class="style16"><span class="style17"><strong>Q2. Are there any items that are not covered under this scheme ?</strong></span> <input name="button27" class="button" onclick="return toggleMe('para27')" value="+" type="button" /> <br /> <br /> </span> <div id="para27" style="display: none;"><span class="style17"> Yes. Below is a list of non-subsidised items under the Medical Benefits Schemes. </span> <p><span class="style17"> 1. Medical Investigations/Tests/Treatments e.g. <br> &nbsp;&nbsp;&nbsp;&nbsp; " Accouchement and delivery fees <br> &nbsp;&nbsp;&nbsp;&nbsp; " Assisted conception procedures <br> &nbsp;&nbsp;&nbsp;&nbsp; " Sex reassignment <br> &nbsp;&nbsp;&nbsp;&nbsp; " Ligation/sterilisation <br> &nbsp;&nbsp;&nbsp;&nbsp; " Abortion <br> &nbsp;&nbsp;&nbsp;&nbsp; " Cosmetic surgery <br> &nbsp;&nbsp;&nbsp;&nbsp; " Circumcision</span></p> <p><span class="style17"> &nbsp;2. Health Screening (for diagnostic purposes will be claimable) e.g. <br> &nbsp;&nbsp;&nbsp;&nbsp; " Multi-phasic health screening <br> &nbsp;&nbsp;&nbsp;&nbsp; " Thalassemia screening <br> &nbsp;&nbsp;&nbsp;&nbsp; " Cytological cervical smear <br> &nbsp;&nbsp;&nbsp;&nbsp; " Mammogram screening <br> &nbsp;&nbsp;&nbsp;&nbsp; " HIV screening <br> &nbsp;&nbsp;&nbsp;&nbsp; " Hepatitis screening </span></p> <p><span class="style17"> 3. Vaccinations e.g. <br> &nbsp;&nbsp;&nbsp;&nbsp; " Hepatitis injections <br> &nbsp;&nbsp;&nbsp;&nbsp; " Child immunizations <br> &nbsp;&nbsp;&nbsp;&nbsp; " Personal travel-related vaccinations, e.g. malaria, dysentery, flu/fever etc </span></p> <p><span class="style17"> 4. Medical Equipment/Aids e.g. <br> &nbsp;&nbsp;&nbsp;&nbsp; " Wheelchairs <br> &nbsp;&nbsp;&nbsp;&nbsp; " Walking aids <br> &nbsp;&nbsp;&nbsp;&nbsp; " Joint braces <br> &nbsp;&nbsp;&nbsp;&nbsp; " Blood pressure monitor <br> &nbsp;&nbsp;&nbsp;&nbsp; " Kidney dialysis machine <br> &nbsp;&nbsp;&nbsp;&nbsp; " CPAP machine <br> &nbsp;&nbsp;&nbsp;&nbsp; " Glucometer <br> &nbsp;&nbsp;&nbsp;&nbsp; " Crutches (Claimable if for in-patient use) <br> &nbsp;&nbsp;&nbsp;&nbsp; " Hearing aids/Cochlear implants (Claimable if for in-patient use) </span></p> <p><span class="style17"> 5. Items Not Related to Medical Treatment, e.g. <br> &nbsp;&nbsp;&nbsp;&nbsp; " Child Developmental Assessments <br> &nbsp;&nbsp;&nbsp;&nbsp; " Diet Counselling not arising from a medical condition <br> &nbsp;&nbsp;&nbsp;&nbsp; " Non-Medical items e.g. TV rentals, telephone charges <br> &nbsp;&nbsp;&nbsp;&nbsp; " Medical Reports and Hospital Admin Charges </span></p> <p><span class="style17"> 6. Drugs/Medications/Products </span></p> <p><span class="style17"> (A) The following items are strictly not claimable: <br> &nbsp;&nbsp;&nbsp;&nbsp; " Retail items i.e non-formulary<sup>1</sup> and off-the-shelf items <br> &nbsp;&nbsp;&nbsp;&nbsp; " Branded drugs where non-branded generic drugs are available <br> &nbsp;&nbsp;&nbsp;&nbsp; " Medical consumables for homecare (e.g. dressings, stoma appliances, <br> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; catheters, diapers, urine bags) <br> &nbsp;&nbsp;&nbsp;&nbsp; " Lifestyle drugs for non-medical conditions (e.g. weight management, <br> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; smoking cessation, erectile dysfunction, family-planning, fertility, hair loss) <br> &nbsp;&nbsp;&nbsp;&nbsp; " Drugs and products for cosmetic treatment <br> &nbsp;&nbsp;&nbsp;&nbsp; " Feeds (e.g. milk products and food thickeners) <br> &nbsp;&nbsp;&nbsp;&nbsp; " Vitamins and Health Supplements unless it is in the hospital/institution formulary<sup>2</sup> list </span></p> <p><span class="style17"> (B) However some drugs can be claimable if the following conditions are met: <br> &nbsp;&nbsp;&nbsp;&nbsp; 1. Prescribed by the doctor as necessary for diagnosis or treatment; and <br> &nbsp;&nbsp;&nbsp;&nbsp; 2. Standard drug/treatment not available or suitable for diagnosis/treatment. </span></p> <p><span class="style17"> The above list is subject to changes from time to time. <br> &nbsp;<br> <sup>1. </sup>This refers to drugs not in the approved drug list of hospital/institution. <br> <sup>2. </sup>This refers to the approved drug list of hospital/institution. </span></div></td> </tr> <!-- End CS : GPS07CS0048 --> <tr> <td class="style2" style="width: 1198px">Patient-related Enquiries</td> </tr> <tr> <td style="width: 1198px"><span class="style16"><span class="style17"><strong>Q1. Are civil servants allowed to visit other clinics that are not under the MBS@Gov scheme and still claim through manual receipts ?</strong></span> <input name="button29" class="button" onclick="return toggleMe('para29')" value="+" type="button" /> <br /> <br /> </span> <div id="para29" style="display: none;"><span class="style17">Yes, they can. However with MBS@Gov, they can enjoy the convenience at those selected clinics.</span></div></td> </tr> <tr> <td style="width: 1198px"><span class="style16"><span class="style17"><strong>Q2. Is there a restriction on the number of consultations a civil servant can seek from a clinic in a day ?</strong></span> <input name="button30" class="button" onclick="return toggleMe('para30')" value="+" type="button" /> <br /> <br /> </span> <div id="para30" style="display: none;"><span class="style17">There is no restriction on the number of consultation a civil servant can seek from a clinic in a day. However, the clinic should issue a unique receipt for each consultation. </span></div></td> </tr> <tr> <td style="width: 1198px"><span class="style16"><span class="style17"><strong>Q3. Does a civil servant know how much medical subsidy he is entitled to for each visit ?</strong></span> <input name="button31" class="button" onclick="return toggleMe('para31')" value="+" type="button" /> <br /> <br /> </span> <div id="para31" style="display: none;"><span class="style17">The civil servant should know the medical subsidy amount that he is entitled. However, clinics are still strongly encouraged to check the eligibility of the patient for the amount that the patient is required to pay upfront. </span></div></td> </tr> <tr> <td style="width: 1198px"><span class="style16"><span class="style17"><strong>Q4. Are the civil servants aware of this billing arrangement ?</strong></span> <input name="button32" class="button" onclick="return toggleMe('para32')" value="+" type="button" /> <br /> <br /> </span> <div id="para32" style="display: none;"><span class="style17">Yes. All civil servants have been informed of this arrangement. In order to allow civil servants to identify the participating clinics easily, you have to display the MBS@Gov label that has been issued to your clinic. </span></div></td> </tr> <tr> <td style="width: 1198px"><span class="style16"><span class="style17"><strong>Q5. Can a civil servant collect the medicine on behalf of their dependant ?</strong></span> <input name="button33" class="button" onclick="return toggleMe('para33')" value="+" type="button" /> <br /> <br /> </span> <div id="para33" style="display: none;"><span class="style17">As long as the civil servant can display the relevant identification paper for their dependant, they can collect the medicine. </span></div></td> </tr> <!-- Commented by CJY CS:GPS11CS0029-START --> <tr> <td class="style2" style="width: 1198px">Electronic Submission of MCs</td> </tr> <tr> <td style="width: 1198px"><span class="style16"><span class="style17"><strong>Q1. What is an electronic MC (e-MC)? How do I use it ?</strong></span> <input name="button42" class="button" onclick="return toggleMe('para46')" value="+" type="button" /> <br /> <br /> </span> <div id="para46" style="display: none;"><span class="style17">This is a feature in MBS@Gov to allow the submission of MCs electronically. With this feature, GPs will no longer need to issue hardcopy MCs to civil servants in future. During this pilot phase however, hardcopy MCs will still have to be issued. All clinics are welcomed to try out the electronic submission of MC (e-MC) function. For more information on the use of this e-MC function, please refer to the user guide which can be downloaded <a href = "doc/e-mc_user_guide.pdf" target = "_blank">here</a>.</span></div></td> </tr> <tr> <td style="width: 1198px"><span class="style16"><span class="style17"><strong>Q2. With e-MC, do I still need to issue a hardcopy MC to the patient ?</strong></span> <input name="button43" class="button" onclick="return toggleMe('para47')" value="+" type="button" /> <br /> <br /> </span> <div id="para47" style="display: none;"><span class="style17">Yes, during this pilot phase, you would still need to issue a hardcopy MC to your patient.</span></div></td> </tr> <!-- Commented by CJY CS:GPS11CS0029-END --> <tr> <td class="style2" style="width: 1198px">System Enquiries</td> </tr> <!-- Commented by CJY CS:GPS11CS0029-START --> <tr> <!-- <td style="width: 1198px"><span class="style16"><span class="style17"><strong>Q1. How do I login to the MBS@Gov ?</strong></span> --> <td style="width: 1198px"><span class="style16"><span class="style17"><strong>Q1. How do I login to MBS@Gov ?</strong></span> <!-- Commented by CJY CS:GPS11CS0029-END --> <input name="button35" class="button" onclick="return toggleMe('para35')" value="+" type="button" /> <br /> <br /> </span> <div id="para35" style="display: none;"><span class="style17">You can login to MBS@Gov either through SingPass or the User ID and password issued by AGD. </span></div></td> </tr> <tr> <td style="width: 1198px"><span class="style16"><span class="style17"><strong>Q2. What happens when MBS@Gov is unavailable and I cannot check the eligibility of the patient ?</strong></span> <input name="button38" class="button" onclick="return toggleMe('para38')" value="+" type="button" /> <br /> <br /> </span> <div id="para38" style="display: none;"><span class="style17">If MBS@Gov is unavailable, you can rely on the patient's PS Card or Civil Service Card to identify eligible patients. Please take note of the bill details and the time of the system downtime. You can then submit the bills once MBS@Gov is available. </span></div></td> </tr> <tr> <td style="width: 1198px"><span class="style16"><span class="style17"><strong>Q3. I am operating in a 24-hours clinic. Can I access the system 24 hours ?</strong></span> <input name="button39" class="button" onclick="return toggleMe('para39')" value="+" type="button" /> <br /> <br /> </span> <div id="para39" style="display: none;"><span class="style17">MBS@Gov is available 24 hours daily and you will be able to access it. However, system performance might be slightly affected during system maintenance usually scheduled between 12 a.m to 6 a.m. </span></div></td> </tr> <tr> <td style="width: 1198px"><span class="style16"><span class="style17"><strong>Q4. Who can I contact if I encounter problems with the system ?</strong></span> <input name="button37" class="button" onclick="return toggleMe('para37')" value="+" type="button" /> <br /> <br /> </span> <div id="para37" style="display: none;"><span class="style17">You can log in your query through <a href="http://app.helpdesk.agd.gov.sg/public_user/vendor/mbs/helpdeskMBS.aspx" target="_self">AGD Helpdesk</a>. <br /> <br /> To facilitate our investigation, please provide relevant screenshots, where applicable. Refer to Q5 in this section on how to take a screenshot. </span></div></td> </tr> <tr> <td style="width: 1198px"><span class="style16"><span class="style17"><strong>Q5. How do I take a screenshot / print screen ?</strong></span> <input name="button40" class="button" onclick="return toggleMe('para44')" value="+" type="button" /> <br /> <br /> </span> <div id="para44" style="display: none;"><span class="style17">On the screen that you would like to take a screenshot of, hit the &quot;Print Screen&quot; / &quot;Prt Sc&quot; button on your keyboard to make a copy of the screen. Paste the screenshot in a Microsoft Word document and save it in your computer. When you log in your query at AGD Helpdesk One, upload the file as an attachment. </span></div></td> </tr> <tr> <td style="width: 1198px"><span class="style16"><span class="style17"><strong>Q6. I have just bought/repaired/updated my computer and I find that I can no longer submit claims. What should I do ?</strong></span> <input name="button41" class="button" onclick="return toggleMe('para45')" value="+" type="button" /> <br /> <br /> </span> <div id="para45" style="display: none;"><span class="style17">Step 1: Ensure that you are using a compatible browser (Internet Explorer 6 and 7). To find out which version you are using, go to Help &rarr; About Internet Explorer. Please note that MBS@Gov is currently not supported on Mozilla Firefox, Google Chrome or Apple Safari browsers. <br /> <br /> For users of Internet Explorer 8 and above, you have to click on the &quot;Website Compatibility&quot; button located beside the address bar, before logging in to MBS@Gov. <br /> <br /> <table > <tr> <td><img src="images/faq_browser.jpg" /></td> </tr> </table> <br /> Step 2: If you are still experiencing problems in submitting claims, please submit your query through <a href="http://app.helpdesk.agd.gov.sg/public_user/vendor/mbs/helpdeskMBS.aspx" target="_self">AGD Helpdesk</a>. (Refer to Q4 - Q5 of this section for more details). </span></div></td> </tr> <tr> <td class="style2" style="width: 1198px">Error Messages</td> </tr> <tr> <td style="width: 1198px"><span class=""><span class="style17"><strong>Q1. What do the following error messages mean ?</strong></span> <input name="button25" class="button" onclick="return toggleMe('para40')" value="+" type="button" /> <br /> <br /> </span> <div id="para40" style="display: none;"><span class="style17"> <font color="red">Receipt does not fall within the eligible submission period.</font> <br /> The error message may mean that: <br /> &nbsp;&nbsp;&nbsp;&nbsp; " The receipt has exceeded the 1 month submission period. The receipt can no longer be submitted for reimbursement. All receipts have to be submitted within a month from the date of consultation. <br /> &nbsp;&nbsp;&nbsp;&nbsp; " The patient is not eligible to use MBS@Gov. Please proceed to bill patient for the full amount directly. Please refer to Q1 of the section on Eligibility Enquiries for more details on eligible patients. <br /> &nbsp;&nbsp;&nbsp;&nbsp; " The wrong NRIC has been entered. Please check that the correct NRIC is entered. </span></div></td> </tr> <tr> <td class="style16" style="width: 1198px"> <br /> <br /> <u>Updated as at 26 September 2011</u> </td> </tr> </tbody> </table> </body> <!-- Commented by RCM CS:GPS11CS0029-END --> </html>